SMS Privacy Policy
How Emtelnet Specialists, Inc. (ESI) handles information related to text messaging.
Effective date: October 2026
Information collected
When you communicate with Emtelnet Specialists, Inc. (“Emtelnet,” “ESI,” “we,” or “us”) by SMS, we may receive your mobile number, the content of messages you send, and information needed to respond to your request or manage service, appointment, and project communications.
How we use SMS information
We use this information to respond to customer questions, provide customer service and support, coordinate appointments, and send relevant service, job, or project updates when you have initiated the conversation or authorized us to text you.
Mobile information sharing
Mobile opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We do not sell mobile numbers or SMS consent. We may use service providers to support business communications, subject to appropriate handling of the information.
Your choices
You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact accounting@emtelnet.net. Message and data rates may apply. Message frequency varies based on your interaction and current service needs.
Security and contact
We take reasonable steps to protect information used in our business communications. For questions about this policy, contact Emtelnet Specialists, Inc. at accounting@emtelnet.net or call 607-643-4080.
This page is a locally reproduced policy draft based on the SMS program disclosures available to us. Please compare it with the current Square-hosted policy before publishing. View the existing SMS Privacy page.